常见问题
鼎锅锅自助餐外勤服务条款 Ding Guo Guo Buffet Catering Service Terms & Conditions
• 所有订单必须最迟于宴会⽇期前14天确认。
All orders must be confirmed at least 14 days before the event date.
• 确认订单须缴付 RM500.00订⾦。如未收到订⾦，订单将不被保留。
A deposit of RM500.00 is required to confirm the order. Without the deposit, the booking will not be reserved.
• 订⾦⼀经收取概不退还，包括因客⼾原因取消或更改订单。
Deposit is non-refundable upon payment, including cancellations or amendments made by the customer.
All orders must be confirmed at least 14 days before the event date.
• 确认订单须缴付 RM500.00订⾦。如未收到订⾦，订单将不被保留。
A deposit of RM500.00 is required to confirm the order. Without the deposit, the booking will not be reserved.
• 订⾦⼀经收取概不退还，包括因客⼾原因取消或更改订单。
Deposit is non-refundable upon payment, including cancellations or amendments made by the customer.
• 余额须于宴会结束后7天内结清，可通过现⾦、银⾏转账或⽀票付款。
Balance must be fully settled within 7 days after the event via cash, bank transfer, or cheque.
• 若在期限内尚未结清余额，公司有权按2%利率计收逾期利息。
Late payments will incur 2% interest on the outstanding balance.
Balance must be fully settled within 7 days after the event via cash, bank transfer, or cheque.
• 若在期限内尚未结清余额，公司有权按2%利率计收逾期利息。
Late payments will incur 2% interest on the outstanding balance.
• 最低预订⼈数为50⼈。
Minimum booking is for 50 pax.
• 若实际⼈数少于50⼈，仍按最低⼈数收费。
If actual attendance is below 50, charges still apply for 50 pax.
Minimum booking is for 50 pax.
• 若实际⼈数少于50⼈，仍按最低⼈数收费。
If actual attendance is below 50, charges still apply for 50 pax.
• 更改⽇期须于宴会前⾄少14天提出。
Date changes must be requested at least 14 days before the event.
• 如取消订单，条款如下：
For cancellations:
▪ 提前14天以上：订⾦不退，其余不收。
More than 14 days in advance: Deposit forfeited, no further charges.
▪ 少于7天取消：将收取总费⽤的50%。
Less than 7 days in advance: 50% of total order will be charged.
• 更改⽇期须视公司档期安排⽽定，不保证⼀定可⾏。
Date changes are subject to availability and not guaranteed
Date changes must be requested at least 14 days before the event.
• 如取消订单，条款如下：
For cancellations:
▪ 提前14天以上：订⾦不退，其余不收。
More than 14 days in advance: Deposit forfeited, no further charges.
▪ 少于7天取消：将收取总费⽤的50%。
Less than 7 days in advance: 50% of total order will be charged.
• 更改⽇期须视公司档期安排⽽定，不保证⼀定可⾏。
Date changes are subject to availability and not guaranteed
• 标准⽤餐时间为3⼩时（如12:00pm – 3:00pm）。
Standard dining time is 3 hours (e.g. 12:00pm – 3:00pm).
• 超时将按每⼩时RM200.00收费。
Extra time is charged at RM200.00 per hour.
• ⻝物会在宴会开始前30分钟送达并完成布置。
Food will be delivered and set up 30 minutes before the event starts.
• 顾客需确保现场具备⾜够布置空间、帐篷、⻋房、电源插座等设施。
Customer must ensure sufficient space, canopy, driveway access, and power outlets are available.
Standard dining time is 3 hours (e.g. 12:00pm – 3:00pm).
• 超时将按每⼩时RM200.00收费。
Extra time is charged at RM200.00 per hour.
• ⻝物会在宴会开始前30分钟送达并完成布置。
Food will be delivered and set up 30 minutes before the event starts.
• 顾客需确保现场具备⾜够布置空间、帐篷、⻋房、电源插座等设施。
Customer must ensure sufficient space, canopy, driveway access, and power outlets are available.
提供现场服务员（满100⼈以上免费附带）。
Free serving crew provided for bookings of 100 pax or more.
• 若需加设桌椅、帐篷、灯光⾳响等，请提前联系报价及安排预订。
Add-ons like tables, canopy, lighting, or PA systems must be arranged in advance.
Free serving crew provided for bookings of 100 pax or more.
• 若需加设桌椅、帐篷、灯光⾳响等，请提前联系报价及安排预订。
Add-ons like tables, canopy, lighting, or PA systems must be arranged in advance.
• 免费送餐范围：双溪⼤年（Sungai Petani, Kedah）与甲抛峇底（Kepala Batas, Penang）。
Free delivery areas: Sungai Petani (Kedah) & Kepala Batas (Penang).
• 超出范围者，交通费 RM300.00 另计。
RM300.00 delivery surcharge applies to areas outside this range.
• 若订单⼈数达 120⼈或以上，可豁免交通费（仅限部分地区，视公司安排⽽定）。
Delivery surcharge may be waived for orders of 120 pax or more (selected areas only, subject
to company arrangement).
• 若需上楼（需搬运），上楼费⽤ RM200.00。
RM200.00 surcharge applies for upstairs delivery (with lifting required).
Free delivery areas: Sungai Petani (Kedah) & Kepala Batas (Penang).
• 超出范围者，交通费 RM300.00 另计。
RM300.00 delivery surcharge applies to areas outside this range.
• 若订单⼈数达 120⼈或以上，可豁免交通费（仅限部分地区，视公司安排⽽定）。
Delivery surcharge may be waived for orders of 120 pax or more (selected areas only, subject
to company arrangement).
• 若需上楼（需搬运），上楼费⽤ RM200.00。
RM200.00 surcharge applies for upstairs delivery (with lifting required).
• 提供餐具、⻝物台、⾃助餐桌布、摆台⽤具及垃圾袋。
We provide utensils, food tables, buffet tablecloths, serving tools, and garbage bags.
• 若客⼾保管公司设备⾄翌⽇，需承担遗失或损坏赔偿责任。
Customers who keep equipment overnight are liable for loss or damage.
We provide utensils, food tables, buffet tablecloths, serving tools, and garbage bags.
• 若客⼾保管公司设备⾄翌⽇，需承担遗失或损坏赔偿责任。
Customers who keep equipment overnight are liable for loss or damage.
• 每个菜单类别默认仅可选择 1 种菜品
Each menu category allows 1 selection by default
• 如需将⼈数分配为不同菜品（如分成两种⼝味），每种菜品需达到最低 200 ⼈
For split portions (e.g. dividing pax into multiple selections), a minimum of 200 pax per item is required
• 或将收取额外⼈⼿及操作费⽤
Otherwise, additional manpower and operation charges will apply
• 本公司保留根据实际安排收取附加费⽤的权利
The company reserves the right to impose additional charges based on arrangement
Each menu category allows 1 selection by default
• 如需将⼈数分配为不同菜品（如分成两种⼝味），每种菜品需达到最低 200 ⼈
For split portions (e.g. dividing pax into multiple selections), a minimum of 200 pax per item is required
• 或将收取额外⼈⼿及操作费⽤
Otherwise, additional manpower and operation charges will apply
• 本公司保留根据实际安排收取附加费⽤的权利
The company reserves the right to impose additional charges based on arrangement
• 顾客若⾃⾏预订帐篷或桌椅，请务必准备四⽅桌供我们摆放⾃助餐⻝物。
If customers arrange their own canopy/tables, square tables must be provided for buffet setup.
• ⾮由本公司代订者，我们将在完成⾃助餐布置后，视情况协助摆放桌椅，恕不保证完整安排。
For self-arranged furniture, we may assist in setup after completing buffet setup, but full arrangement is not guaranteed.
• 若通过本公司代订，将包括基本摆放服务，流程更顺畅省⼼。
Bookings made through us include basic arrangement, ensuring smoother coordination.
• 本公司帐篷服务包含红桌布。顾客若⾃订帐篷，请⾃⾏向供应商安排桌布，特别是红桌布。
Our canopy packages include red tablecloths. If arranged externally, please coordinate with the vendor for red cloth.
If customers arrange their own canopy/tables, square tables must be provided for buffet setup.
• ⾮由本公司代订者，我们将在完成⾃助餐布置后，视情况协助摆放桌椅，恕不保证完整安排。
For self-arranged furniture, we may assist in setup after completing buffet setup, but full arrangement is not guaranteed.
• 若通过本公司代订，将包括基本摆放服务，流程更顺畅省⼼。
Bookings made through us include basic arrangement, ensuring smoother coordination.
• 本公司帐篷服务包含红桌布。顾客若⾃订帐篷，请⾃⾏向供应商安排桌布，特别是红桌布。
Our canopy packages include red tablecloths. If arranged externally, please coordinate with the vendor for red cloth.
• 本公司负责回收⾃家提供的设备与⽤具，不负责带⾛现场垃圾（如瓶罐、餐后垃圾、客⼾⾃带⻝物残余等）。
We collect our own equipment but are not responsible for removing event-site trash such as bottles or leftover food.
• 我们将协助清理桌⾯残余及垃圾，并打包放置在顾客屋外垃圾桶处。
We will clean food residue from tables and bag the waste for placement at the customer’s external bin.
• 若宴会地点为公寓、酒店等，场地⽅所产⽣的清理费⽤将由顾客负责。
At venues like apartments or hotels, additional venue cleanup charges shall be borne by the customer.
We collect our own equipment but are not responsible for removing event-site trash such as bottles or leftover food.
• 我们将协助清理桌⾯残余及垃圾，并打包放置在顾客屋外垃圾桶处。
We will clean food residue from tables and bag the waste for placement at the customer’s external bin.
• 若宴会地点为公寓、酒店等，场地⽅所产⽣的清理费⽤将由顾客负责。
At venues like apartments or hotels, additional venue cleanup charges shall be borne by the customer.
• 公司服务范围仅限于⻝品准备、送达、布置及回收（除⾮另有说明）。
Our services cover only food preparation, delivery, setup, and equipment retrieval (unless otherwise agreed).
• 顾客需确保场地安全，若员⼯于服务期间受伤，责任由场地⽅承担。
Customers are responsible for ensuring a safe venue. Any injury to staff during service is at the client's risk.
Our services cover only food preparation, delivery, setup, and equipment retrieval (unless otherwise agreed).
• 顾客需确保场地安全，若员⼯于服务期间受伤，责任由场地⽅承担。
Customers are responsible for ensuring a safe venue. Any injury to staff during service is at the client's risk.
• 本公司保留在未事先通知的情况下更新、更改或调整以上服务条款的权利，最新条款将以公司正式发布版本为准。
We reserve the right to amend or update these terms without prior notice. The latest published version shall apply.
We reserve the right to amend or update these terms without prior notice. The latest published version shall apply.
